Now here’s an example of a RESPONSIBLE baby carrier manufacturer. Kudos to you, Darien, for attending to this safety concern quickly!
If you know anyone who has recently purchased a Zolowear sling, please share this info with them.
From: Darien Wilson
Sent: Tuesday, August 23, 2005 9:54 PM
Subject: Important Safety Notice
ZoloWear, in cooperation with the U.S. Consumer Product Safety
today announced a voluntary recall of the following consumer product.
Consumers should stop using recalled products immediately unless
ZoloWear is voluntarily recalling about 177 slings sold between May and
August 2005 due to a manufacturing error. ZoloWear slings should have
three rows of stitching securing the webbing and fabric together. Some
of the slings in the recall lots have short webbing, so only one row of
stitching holds the webbing in place. This stitching can break, posing a
fall hazard to young children.
We have received one report of the webbing coming apart from the sling,
but the baby was not in the sling at the time. We have not received any
reports of falls or injuries.
Included in the recall are: solid natural color and five prints (Splash,
Pink and Black Stripe, Pink and Brown Stripe, Pink Punch and The
Hamptons). These colors are shown below:
Pink and Black Stripe
Pink and Brown Stripe
Not every sling in these colors has a problem. To see if your sling
needs repair, look at the webbing that attaches to the rings. It should
look like the first image, not the second image:
If your sling appears to have bad webbing, or you are not sure, please
stop using it immediately. Send us your sling so it can be repaired.
There are two ways to return your sling to us for repair:
* Mail the sling to us yourself
* Request a postage-paid envelope, pack the sling in it, then
leave the package out for your U.S. Postal Carrier
If you prefer to mail your sling in yourself to expedite the process,
please mail it to:
1016 Harwood Place
Austin, Texas 78704
Be sure to include your name, address, and phone number so we can return
it to you. We will repair your sling and return it to you as quickly as
If you prefer to have a postage-paid envelope mailed to you, please
e-mail us at firstname.lastname@example.org and we will send an envelope for you to
return your sling. Please be sure to include your name and address. If
you prefer, you can fill out our online form at
http://www.zolowear.com/recall, or call our recall hotline at
888-285-0044 from 9 am to 5 pm weekdays.
At ZoloWear, Inc., your family’s safety is our highest priority. We use
quality materials, sturdy design and construction, and each sling is
inspected thoroughly. This voluntary recall was reported to the
Consumer Product Safety Commission within 24 hours of our discovery of
one defective sling. This is an unusual occurrence and we are taking
every measure possible to correct it with as little inconvenience to our
customers as possible.
President and Founder